Contact & FAQ

Exchanges

At Karen & Rita, all sales are final—we do not offer refunds.
However, we’re happy to accommodate exchanges within 14 days of your delivery date.

To begin an exchange, please email support@karenandrita.com for a Return Authorization. Be sure to include:

• Your order number

• The item(s) you wish to exchange

• The reason for your exchange

Any items sent back without prior authorization may not be accepted. Once we receive your item, please allow up to 10 business days for your exchange to be processed.

Return Shipping

Detailed return shipping instructions will be provided via email once your exchange request has been approved.

Eligible Items

The following are not eligible for return or exchange:

• Clearance or final sale items

• Perishable items

• Special-order items

• Custom products

• Gift cards

We reserve the right to decline any return/exchange at our discretion if it does not meet our policy requirements.

For any questions, email us at support@karenandrita.com.

Order Issues

If there’s a problem with your order, please contact support@karenandrita.com within 7 days of delivery, including your order number in the email.

Keep all items in their original packaging with the order slip so we can fully investigate.
If your jewelry arrives defective, we’ll send you a prepaid shipping label to return it, and we’ll ship you a replacement item at no cost.

Order Status

Once your order ships, you’ll receive an email with tracking information.
Tip: If you don’t see it, check your Spam/Junk folder just in case.

Address Changes

If you realize your shipping address is incorrect, email us immediately at support@karenandrita.com so we can update it before your order is shipped.

Need More Help?

If your question isn’t covered here, email support@karenandrita.com. Our team typically responds within 1–2 business days.