Contact & FAQ

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For help, you can reach us directly at support@karenandrita.com

I'M HAVING ISSUES WITH MY ORDER

Please contact support@karenandrita.com with your order number within the first week of delivery if you discover you have any issues your order. 

Please keep all items in its original packaging along with the order slip in order to further investigate your order issue. In the instance your jewelry is defective, we will ask for you to send your jewelry back to us with our prepaid shipping label and we can send you a brand new item.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. Be sure to check your Spam/Junk folder just in case!

MY ADDRESS IS WRONG!

Please contact us at support@karenandrita.com as soon as possible so someone can fix the mistake.

MY QUESTION ISN'T ON HERE

Email support@karenandrita.com  for further assistance. Please be advised that our team will usually be in contact within 1-2 business days.